After-Sales Service & Support
At E-Ashwa Automotive, your journey with us doesn’t end after you purchase a vehicle—it begins. We are dedicated to providing reliable, responsive, and remote-first service support for all your after-sales needs, wherever you are in India.
✅ What We Support
- Basic troubleshooting and technical guidance
- Battery or motor-related issues
- Manufacturing defect concerns
- Genuine spare parts availability
- Warranty-related support
🛠️ Steps to Book Service:
| Steps | Description |
|---|---|
| 1. Choose Your Preferred Contact Method |
💬 WhatsApp Chat 📞 Call our Customer Care Number 🌐 Submit a request via our Contact Us page 📩 Send us a Direct Message on Instagram |
| 2. Share Basic Details |
• Your Name • Vehicle Model • Purchase Invoice or Bill Number (if available) • A brief description of the issue |
| 3. Wait for Response |
Our service team will review your request and respond within 24–48 hours. Support Hours: Monday to Saturday, 10:30 AM – 6:30 PM |
| 4. Remote Diagnosis & Guidance |
• We’ll first try to resolve the issue through remote support. • If needed, we’ll arrange genuine spare parts dispatch or guide you on the best repair approach. |
| 5. Resolution Follow-Up | We stay in touch until your issue is fully resolved and you’re completely satisfied. |
🔒 Genuine Support, No Compromise
We only use original E-Ashwa components to ensure your vehicle remains safe, efficient, and long-lasting. All our support is provided by trained professionals who understand every model—be it e-scooters, e-rickshaws, or other electric vehicles from E-Ashwa.
🛡️ Warranty Assistance
If your issue falls within the warranty period:
We’ll help you verify your warranty eligibility
Assist with claim processing
Coordinate repair or replacement support
Note: Keep your invoice and product details ready when reaching out.